Privacy Policy

1. Introduction

Lumen Global Sourcing (“Lumen”, “we”, “our”, or “us”) operates the Lumen Supply Chain OS platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services.

2. Information We Collect

Account Information: Name, email address, company name, phone number, and billing information when you create an account.

Shipment Data: Shipment details, purchase orders, documents, photos, videos, and milestone updates you enter into the platform.

Usage Data: Log data, device information, IP address, browser type, pages visited, and feature usage patterns.

Communication Data: Messages, notifications, and support interactions.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Lumen SCOS platform
• Process transactions and send related notifications
• Send shipment milestone updates via email and WhatsApp
• Provide customer support and respond to inquiries
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

4. Data Sharing

We do not sell your personal data. We may share information with:

• Your clients and team members as configured in your workspace settings
• Service providers (cloud hosting, email delivery, payment processing) who assist in operating our platform
• Legal authorities when required by law or to protect our rights

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted storage, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your data for as long as your account is active. Upon cancellation, your data remains accessible for 90 days. After 90 days, data is permanently deleted. You may request a full data export in JSON or CSV format at any time.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data
• Export your data in a portable format
• Withdraw consent for data processing
• Object to or restrict certain processing activities
• Lodge a complaint with a supervisory authority

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.

9. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at support@lumenglobalsourcing.com