The Status-Call Problem
You lose 3-4 hours every day answering “where is my shipment?” calls
Half your day disappears into a phone giving out updates a screen could give instead. Your clients want visibility — not a queue to reach you.
The Pain
The same conversation, all day long
That's five hours of your team's time spent reading tracking numbers out loud instead of moving freight.
Every ring pulls someone off real work. The context-switching costs you far more than the call itself.
The honest answer is usually 'let me check and call you back' — so nobody leaves the call happy anyway.
The Cost
per day lost to status calls
per person, per year
of it grows your business
The Solution
A client self-service portal
Every client logs in and sees their own shipments, milestones, and documents in real time — no phone call required. The questions stop, and the trust goes up. It works across Lumen 3PL and Lumen Freight.
Before
After
Turn status calls into self-service
Start free and hand your clients a portal today.