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Give your clients the visibility
they've always needed.
Lumen SCOS is the complete supply chain operating system for freight forwarders, sourcing agencies, trading companies and 3PLs. One platform. Your team. Your clients. Full control.
3-day free trial on all plans. Cancel anytime. No setup fee.
The Platform
See it working.
| ID | Route | Progress | Status |
|---|---|---|---|
| SDHNB-22 | Shanghai → Los Angeles | In Transit | |
| SDHNB-23 | Shenzhen → Mumbai | Customs Cleared | |
| SDHNB-24 | Guangzhou → Dubai | Production | |
| SDHNB-25 | Yiwu → New York | Delivered |
Your clients expect more than a tracking number.
They expect real-time visibility, instant alerts, clean documentation and full cost transparency. Lumen gives your business the infrastructure to deliver exactly that.
Your own client workspace
Every client gets their own login, their own shipment dashboard, and their own billing view. Fully isolated. Fully professional.
Go live in 48 hours
No 6-month implementation. No IT team required. Sign up, add your team, invite your first client, create their first shipment. Done.
Real-time milestone tracking
14 shipment milestones from PO Confirmed to Delivered. Your clients see every update the moment it happens.
WhatsApp + Email alerts built in
Your clients receive automatic WhatsApp and email notifications at every milestone. No manual updates. No missed calls.
QR codes for field teams
Generate a QR code per shipment. Your supplier scans it to update milestones. Your client gets notified instantly.
Full document management
Commercial Invoice, Packing List, Bill of Lading, Customs Documents — all stored per shipment. Clients access them anytime.
What Lumen saves your business.
Stop spending hours on update calls
The average freight forwarder spends 6–10 hours per week manually updating clients on shipment status — individual calls, WhatsApp messages, reply-all email chains. Lumen eliminates this entirely. Milestones update automatically. Clients are notified instantly. Your team focuses on operations, not status updates.
Every shipment. Every document. Every client. One place.
Most freight operations run on a dangerous combination of WhatsApp groups, email threads, shared Google Drive folders, and one person’s memory. When that person is sick, operations break. Lumen gives your entire team a single source of truth — shipment timelines, documents, billing, client communication, all in one dashboard.
Catch mistakes before they become expensive
A single quality dispute costs an average of $3,000–15,000 in reshipment, refunds, and lost client relationships. Lumen’s QC photo and video upload system means issues are caught at the factory, not at the destination. Your billing module ensures every charge is logged and visible — no under-billing, no disputes, no revenue leakage.